Best Buy created a vision for its AI-powered customer service a year before the technology was fully ready to support it. "The technology is catching up to our vision," Daniels said.

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Freshworks has launched the next generation of its Freddy Agentic AI Platform at its Refresh event, which goes beyond traditional AI-powered service tools by not only answering questions but also ...

Consumers have had it. More than half of Americans report that they've had a problem with a product or service in the past year. Of those, more than half said they were extremely or very upset by ...

Walmart and Wing’s drone delivery service expands to Charlotte, North Carolina, part of a nationwide project redefining retail with speed and technology.

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

The machinery of government change (MoG) will affect about 1,500 employees, including those in customer service, call centre, and digital identity roles. Minister for Customer Services and Open Data ...

Telesystem’s recognition for Customer Service reflects the company’s longstanding commitment to delivering high-quality, personalized support. Since its inception in 1994, Telesystem has prioritized a ...