Consumers have had it. More than half of Americans report that they've had a problem with a product or service in the past year. Of those, more than half said they were extremely or very upset by ...

🚨 Since December 2024, we’ve seen a 33% increase in customer service impersonation scams on social media. Scammers monitor customer complaints on comments, then respond using fake accounts ...

Visionworks former offices in downtown San Antonio. The locally based company is facing a lawsuit over an October data breach that exposed the personal information of nearly 40,000 people.

Compare top banks offering exceptional customer service, including 24/7 support, extensive ATM networks, and user-friendly mobile apps.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

However, contacting Breeze customer service for specific requests might incur a fee. The airline charges a $9 fee per customer, for example, if you contact its team to have it change your ...

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said. But when ...

Customers, for their part, are not helping. In this year’s National Customer Rage Survey, another gauge of sentiment, 17% of customers admitted to being “uncivil” in their interactions with ...

A conversation summary generated by Copilot in Microsoft Dynamics 365 Customer Service captures key information like the customer’s name, the issue or request, the steps taken so far, the case status ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities.

These daunting customer-service demands have pushed airlines to automate since the dawn of mainframes. In 1960, IBM and American Airlines launched the first computerized reservation tool, based on ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.