Starbucks wants to make sure customers aren't caught up in counter chaos at busy times as in-store and mobile orders pile up.

Free refills and milk are back at the stores, with certain exceptions, all a part of the Seattle-based company’s January ...

As Brian Niccol orchestrates the turnaround of Starbucks, one thing he wants to see is customers enjoying a "mug hug." Niccol ...

Key Takeaways The Back to Starbucks comeback campaign includes an algorithm for mobile orders and high-tech menus, CEO Brian ...

Starbucks tested out “panic buttons” at five locations to protect baristas during unsafe situations, the company says. The ...

Starbucks introduces panic buttons and conflict de-escalation training to address customer behavior in U.S. stores.

Starbucks is making more changes to the customer experience starting Monday, including one that will help you save some money ...

Starbucks is bringing back select "coffeehouse amenities" like free refills for in-customers and condiment bars in Michigan. Here's what to know.

A host of changes to stores and operations could help Starbucks escape its sales trouble, and executives are already planning the company’s next move.

There are endless threads to pull with Starbucks’ turnaround, down to the very ink on customers’ cups as they order. But CEO ...

There are a few exclusions, Starbucks warns: You can’t get a free refill of its Cold Brew, Nitro Cold Brew, Ice Tea Lemonade, ...