The latest investment will help accelerate Genesys’ agentic AI customer experience orchestration opportunity. This also ...

The updates to the Now Platform appear to be timely. Acorio, a consulting firm for ServiceNow implementations, recently released a survey of 429 respondents highlighting ServiceNow's platform is ...

ServiceNow is equipping its platform with a new database, RaptorDB Pro, for storing customer information. The database can perform some computations up to 27 times faster than the one the company ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

ServiceNow’s success has been rapid and organic. The firm already offers high-end enterprise-grade solutions and boasts elite-level customer retention of 98%.

In a market saturated with promises about artificial intelligence (AI), distinguishing between strategy and actual revenue ...

ServiceNow NOW shares have declined 18.2% year to date, while the Zacks Computers – IT Services industry has plunged 16.8%.

The Now Platform release, code-named Rome, highlights how ServiceNow has expanded beyond its core IT service management category. Written by Larry Dignan, Contributor Sept. 16, 2021, 6:00 a.m. PT ...

ServiceNow, of course, wants to position itself as the platform that can help these businesses. “We are very fortunate at ServiceNow,” CJ Desai, ServiceNow’s chief product officer, said.

ServiceNow NOW recently announced that the Now platform has been adopted by Zoom ZM to support its new Hardware as a Service (HaaS) business model. The platform’s advanced AIOps capabilities ...

ServiceNow also takes a page out of the Salesforce playbook, offering a platform that its ecosystem partners can either integrate with or run directly on.