Data from 2,043 end-user reviews on Info-Tech's SoftwareReviews platform was used to identify the top ITSM software providers for the 2025 ITSM Emotional Footprint report.

TeamDynamix is recognized as a 2025 Gartner® Peer Insights™ Strong Performer for IT Service Management PlatformsLow admin overhead, quality of implementation services, and platform agility are ...

Activeo OneView CSM addresses one of the most common challenges in enterprise customer service: fragmented experiences caused by disconnected platforms. The solution integrates ServiceNow's CSM with ...

Apple, Meta, and ServiceNow show diverging trends AAPL lags on weak iPhone sales, while META and NOW gain on AI and engagement growth.

The AI Pro Plus deal count, including ITSM, CSM and HR, was up more than 50% sequentially, with 21 deals including 5 or more Now Assist products.