In ITSM, AI agents reduce time-intensive, repetitive tasks and enhance operations with real-time communication during major incidents. In ITOM, new AI agents autonomously handle critical tasks like ...

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...

ServiceNow NOW and Atlassian TEAM are well-known providers of IT Service Management (ITSM) solutions. ServiceNow, through its Now Platform, and Atlassian, through the Jira Service Management ...

Everybody’s stitching this together with very different parts and different technologies,’ says Karel van der Poel, senior vice president and general manager at ServiceNow. Digital workflow ...

Digital workflow technology ... of GenAI to four ServiceNow SKUs: Now Assist for Customer Service Management (CSM), Now Assist for IT Service Management (ITSM), Now Assist for HR Service Delivery ...

Silobreaker today announced a certified integration with ServiceNow ® IT Service Management (ITSM), designed to help threat intelligence teams respond more quickly and effectively to cyber, ...

ServiceNow at its annual customer and partner event, Knowledge 2025 in Las Vegas, introduced partnerships with NICE and Amazon Web Services.