Last year, we crossed $10 billion in revenue, one of only a handful of software companies ever to do that,” Mastantuono told ...

Microsoft HubSpot, and ServiceNow are among the companies turning to smaller, more targeted LLMs as they push further in ...

CRM Playaz Paul Greenberg and Brent Leary are joined by industry leading analysts and influencers Rebecca Wettemann and Hyoun Park fo share our realtime, knee jerk reactions to the opening keynote of ...

Underpinning Agentforce, and in our view fundamental to Salesforce’s strategy, is the Salesforce Data Cloud. Simply put, Data Cloud is Salesforce’s unified real-time data platform. It aggregates and ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer en ...

Zoom Communications Inc. (NASDAQ:ZM) and ServiceNow (NYSE:NOW) have announced a plan to integrate Zoom’s customer experience ...

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow ...

The Josh Bersin Company, the world's most trusted HR advisory firm, today announces the integration of 25 years of HR ...

The Smart workflow gallery, part of the company’s AI Studio, includes AI-automated templates to handle corporate processes ...

ServiceNow is adding agentic AI to its CRM platform The company criticized the market for being "outdated" and "overbuilt" AI ...