AI Control Tower will enable enterprises to govern, manage, and secure AI agents, models, and workflows from one unified ...

With Zoom CX embedded inside the ServiceNow Agent Workspace, agents manage every interaction, whether voice, video, or chat, ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

The integration will embed Zoom CX within the ServiceNow Agent Workspace, allowing agents to manage voice, video, and chat interactions without the need to switch between different systems.

Along with the new security-focused AI agents, ServiceNow revealed that it’s expanding its capabilities in risk-based ...

Integration with ServiceNow CRM and ITSM positions Zoom as a leader in AI-first customer service solutions, enhancing its market relevance. Unified workspace feature allows agents to manage all ...

With Zoom CX embedded inside the ServiceNow Agent Workspace, agents manage every interaction, whether voice, video, or chat, without leaving the platform. Instead of toggling between systems ...

The integration will embed Zoom CX within the ServiceNow Agent Workspace, allowing agents to manage voice, video, and chat interactions without the need to switch between different systems. This ...