A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

COPENHAGEN, May 19 (Reuters) - Swedish fintech Klarna, which last month paused plans for an initial public offering, reported first-quarter revenue growth of 15% from a year ago on Monday while ...

Klarna, the AI-powered global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging market traction, and exceptional returns from its AI strategy.

Klarna's January-March revenue grew by 15% on a like-for-like basis to $701 million, while its adjusted profit stood at $3 million, up from a loss of $2 million a year ago when adjusting for the ...

After years of depicting Klarna as an AI-first company, the fintech’s CEO reversed himself, telling Bloomberg the company was once again recruiting humans after the AI approach led to “lower ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to swap much of its human workforce with robotic replacements. Now it’s ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Since 2022, Klarna has streamlined its workforce by ~40% ...

Klarna Group Plc’s chief executive says his pursuit of cost-cutting, fueled by advancements in artificial intelligence, has gone too far. To that end, Sebastian Siemiatkowski, 43, is plotting a ...

Klarna and Duloingo have been some of the poster children for the “AI-first” workplace. Two years ago, Klarna CEO Sebastian Siemiatkowski announced he wanted his company to be the “favorite ...

Klarna's CEO explained in an interview that the company is currently conducting a test run with human customer advisors. Last year, the fintech company made headlines for allegedly not having ...

It expresses the views and opinions of the author. Q1’25 marked Klarna’s fourth consecutive profitable quarter with adjusted operating profit of $3 million, a $5 million improvement year-over ...