"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

My fault a little, theirs a lot — and a resolution that, really, was a matter of dumb luck.

"There are so many less wasteful options.' Customer outraged by grocery store's 'asinine' new free sample practice: 'This is ...

Trader Joe's seems to retire just as many products as it introduces to its stores. Here are some of the discontinued ones ...