British Gas, Ovo, Octopus and other energy firms ranked from best to worst
British Gas, Ovo Energy, Scottish Power and So Energy all finished at the bottom of the rankings with overall scores of less ...
Managed Healthcare Executive13h
Humana Leads in Customer Experience in Forrester Health Insurance Report
This ranking is based on the reviews of 12,372 consumers who evaluated their experiences with 16 major health insurance ...
Destination CRM20h
RingCentral Custom Research Study: Wait Times and Customer Service
Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest ...
Impacts23h
Real-Time Analytics Reshapes Customer Experience in Digital Era
In a groundbreaking research paper published in the International Journal of Scientific Research in Computer Science, ...
Purdue University1d
Purdue wraps up strong presence at 2025 Consumer Electronics Show
Purdue brought its strengths in semiconductors, artificial intelligence and other innovative areas to last week’s Consumer Electronics Show in Las Vegas. Known as CES, the annual expo took place Jan.
China hit its economic goals in 2024 despite a consumer spending problem
China's economy grew 5% in 2024, meeting its growth target of around 5%.