In a groundbreaking research paper published in the International Journal of Scientific Research in Computer Science, ...

Octopus Energy, Utility Warehouse and 100Green have been crowned as Which? Recommended Providers in the consumer champion’s ...

The role of artificial intelligence in customer experience begins with the relevance of the words themselves. We want an ...

The survey also revealed the growing importance of AI to create more tailored and relevant shopping experiences to lure in ...

China's economy grew 5% in 2024, meeting its growth target of around 5%.

In the new digital transformation era, software companies are shifting from rigid subscription models toward more nuanced, ...

How will the changing political landscape affect the credit card industry and, thus, consumers? We’ll find out soon enough.

So Energy fared better than British Gas and Ovo Energy on customer satisfaction to achieve a score of 63% but rated poorly ...

Income inequality in India has decreased post-pandemic, but remains higher than 2015-16, as shown by a recent study.

Prices for insulin, the essential drug for treating diabetes, have plummetted to their lowest levels in a decade following a ...

A needle-free injection system, a bug-watching garden camera, a wearable that helps with memory lapses and more were unveiled ...

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest ...