Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Level AI proudly announces its placement on CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP) for customer ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Walmart Data Ventures has launched a service that will let brands get feedback on their products via in-home tests with ...

Customer surveys aren't just bad for companies. After reading the copious research on how surveys are actually used, I've come to the conclusion that they're even worse for us, the oversurveyed ...

The National Bicycle Dealers Association (NBDA) is excited to announce the release of its highly anticipated 2024 Consumer Research Report, a detailed resource offering unparalleled insights into ...

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it.Our latest ...

New research is showing that customer loyalty is slipping, but there are strategies to turn that trend around.

Coresight Research, the leading research and advisory firm specializing in retail and technology, issued its predictions for ...