With the help of AI, Huge is helping brands shift from capturing customers’ attention to understanding their intention ...

Google unveiled its latest Material 3 Expressive design last week, and you can already see it in action in the Android 16 ...

Microsoft is testing out new icons for its most popular apps. A recent survey inspired an artist to make a modernized Outlook ...

Rev up your adventures with this 'ready for anything' 40L capacity backpack that is less than half the price of other brands ...

Eneco developed an automated chatbot to ease the pressure on call center employees and provide a better customer experience. As it turned out, the chatbot did not perform as well as expected. As Van ...

It's the phenomenon where a customer with a negative experience that was then properly addressed becomes ... For example, research from Inkbot Design's customer retention study shows that increasing ...

Top NHS executives have taken part in a scheme to be "reverse-mentored" by Muslim staff on their "lived experience", GB News understands. NHS Chief Strategy Officer Chris Hopson and NHS Director for ...

a leader in client experience (CX) measurement and analytics for professional service firms, today announced its acquisition of Client Savvy, a premier provider of customer feedback software ...

It will enable us to pilot new ways to improve our overall customer experience and grow our earned income to make even more of an impact in our community,” ...