Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

Let's explore the nuances of the B2B telco sector, outlining a strategic blueprint for CVM vendors to empower telcos with ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

The Centre for Advanced Spatial Analysis (CASA) is an interdisciplinary institute focusing on the science of cities within The Bartlett Faculty of the Built Environment at UCL. We bring together some ...

On Thursday, May 8, 2025, at 10:30 a.m. Eastern time/9:30 a.m. Central time, Matrix Service Company will host a conference call to present and discuss the Company’s financial results and forward ...

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...

Explore the big challenges, opportunities, debates and frameworks for business and human rights. This section contains a selection of key portals curated by our global team.

Vikas Kumar, a call centre employee, and IAF officer Shiladitya Bose got into an altercation, which turned into a fight. Although initially Shiladitya projected it as an assault driven by language ...

The Tribune, now published from Chandigarh, started publication on February 2, 1881, in Lahore (now in Pakistan). It was started by Sardar Dyal Singh Majithia, a public-spirited philanthropist ...

According to the police, an argument broke out near Byappanahalli between the couple and a biker, Vikas Kumar, who works as a team head at a software company's call centre. What started as a verbal ...

A day after a road rage incident involving an Indian Air Force (IAF) official and a call centre employee in Bengaluru, hashtags calling for the arrest of Wing Commander Shiladitya Bose trended on ...