This collaboration aims to deliver advanced agentic AI solutions tailored specifically for Fortune 500 marketing teams ...

DataRobot, the provider of AI “that makes business sense,” is launching its federal AI application suite, a comprehensive set of agents and custom applications purpose-built for government agencies to ...

History tells us that industrial revolutions ultimately do create more jobs, but that the transition period is long and highly turbulent. Thus, when we see resistance in the workplace to AI and ...

By promoting cross-departmental collaboration and alignment, organizations can ensure a seamless and consistent customer experience across all channels.

6. Foster a Unified Vision: Organize workshops with key stakeholders from various departments to co-create the customer experience vision. Utilize visual aids such as journey maps to demonstrate how ...

Latest version of intelligent data automaton platform includes an upgraded user experience, marketplace with preconfigured app connectors, integrations, APIs, and more ...

The long history of KM's reliance on taxonomies and ontologies is adding new, transformative possibilities as practitioners explore technological developments with AI.

But if they’re all examples of unknown unknowns, it may be important to note that they were unknowable in different ways and for different reasons. In any case, all of them were far more unknowable ...

Emerging technologies such as agen- tic AI have the potential to do more than fix today’s problems. They have the potential to fundamentally disinter- mediate the way we approach business operations.

“The thing about the RDF semantic schema is that it’s self-describing,” Clarke said. “The hierarchy is described in the predicates. Definitions are described, plus associative relationships, things ...

One of the strongest driving forces for launching an initiative to capture tacit knowledge is to ensure that institutional knowledge is not lost as people retire or resign. Another is for succession ...

Contact center agents also can proactively suggest content for the eGain Knowledge Hub. They are on the front lines of delivering customer service and have useful knowledge and suggestions for ...