2. Customer Service Agent Augmentation. Best Buy has also created AI solutions that provide advanced assistance to customer care agents. The system provides real-time conversation assessment ...

Local beer delivery service in Upper River Valley works to lessen drinking and driving ...

Freshworks has launched the next generation of its Freddy Agentic AI Platform at its Refresh event, which goes beyond traditional AI-powered service tools by not only answering questions but also ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Walmart and Wing’s drone delivery service expands to Charlotte, North Carolina, part of a nationwide project redefining retail with speed and technology.

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

The CRM system will be required to integrate with updated customer service platforms, including the contact centre HMRC is also procuring. The CCaS will, according to HMRC, ...

The machinery of government change (MoG) will affect about 1,500 employees, including those in customer service, call centre, and digital identity roles. Minister for Customer Services and Open Data ...

Telesystem’s recognition for Customer Service reflects the company’s longstanding commitment to delivering high-quality, personalized support. Since its inception in 1994, Telesystem has prioritized a ...