"Members look to AARP to help them stay healthy, save money, and have fun," said John Larew, AARP Services President and CEO. "These new offers give members more ways to get everyday value from their ...

The modern, state-of-the-art facility in Trento, Italy, will become the new home for advanced Artificial Intelligence (AI) powered vision quality and food safety inspection for KPM Analytics' EyePro ...

Consumers have had it. More than half of Americans report that they've had a problem with a product or service in the past year. Of those, more than half said they were extremely or very upset by ...

Ford Motor Co. is recalling more than 200,000 vehicles because a software defect can cause the rearview camera to fail, ...

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Three Pillars of Its Customer Experience AI Implementation Best Buy's AI strategy focuses on three core areas, each designed to enhance different aspects of the customer journey: 1.

Ford Motor Co. is recalling more than 200,000 vehicles to address a software issue that may cause the rearview camera to ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

Freshworks has launched the next generation of its Freddy Agentic AI Platform at its Refresh event, which goes beyond traditional AI-powered service tools by not only answering questions but also ...