Starbucks wants to make sure customers aren't caught up in counter chaos at busy times as in-store and mobile orders pile up.

Brian Niccol, the new CEO of Starbucks, has identified mugs as an integral part of his turnaround plan. As Brian Niccol ...

Key Takeaways The Back to Starbucks comeback campaign includes an algorithm for mobile orders and high-tech menus, CEO Brian ...

Starbucks introduces panic buttons and conflict de-escalation training to address customer behavior in U.S. stores.

Starbucks is making more changes to the customer experience starting Monday, including one that will help you save some money ...

Starbucks tested out “panic buttons” at five locations to protect baristas during unsafe situations, the company says. The ...

There are endless threads to pull with Starbucks’ turnaround, down to the very ink on customers’ cups as they order. But CEO ...

Starbucks is bringing back select "coffeehouse amenities" like free refills for in-customers and condiment bars in Michigan. Here's what to know.

There are a few exclusions, Starbucks warns: You can’t get a free refill of its Cold Brew, Nitro Cold Brew, Ice Tea Lemonade, ...

Starbucks reported flat net revenues of $9.4 billion for the first quarter of 2025. The company reported a nearly 24% decline ...

On his Starbucks runs in Los Angeles and San Diego, Gargiulo said he was pleasantly surprised to see three of these tactics ...