Companies bracing for an economic downturn are using AI to scale back hiring plans • PayPal says AI now handles 80% of customer support interactions • Microsoft, Google, ServiceNow are ... support ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service functions.

Ahead of ServiceNow's earnings, Wall Street worried about DOGE hitting government software spending. The company won six new US government customers in the first quarter. ServiceNow CEO Bill ...

Last year at Knowledge 2024, ServiceNow CEO Bill McDermott told me his company was "playing chess, not checkers" in its approach to its enterprise software strategy ... I put my black belt team ...

The integration ensures the highest level of accuracy for software assets to support agentic AI systems and enable ServiceNow customers to make critical, informed business decisions.

Software engineering jobs have decreased significantly since 2020, which impacts job seekers. Five experienced software engineers shared tips they would give to industry newbies to stand out.

The move comes after the department’s two top information technology officials left amid a dustup with the so-called Department of Government Efficiency. A former SpaceX software engineer is now ...

China’s foreign ministry recently released a video on its social media feeds, complete with a voice-over in American-accented ...

The idea for Lace was born. Taking his years of software engineering experience at VMware and Meta, Valkov teamed up with Stan Stoyanov and aimed to marry AI with customer service to help ...

(Reuters) -ServiceNow beat Wall Street estimates for first-quarter profit on Wednesday, helped by resilient demand for its artificial intelligence-powered software for managing IT services, sending ...

Many of the tech companies on Glassdoor’s list pay interns around $8,000 per month. Also, 63% of workers say their internship ...