The average wait time to speak with a representative was about an hour and a half this year, up from an hour in 2024. During the busiest times of the day — between 2 p.m. and 7 p.m. — a caller can ...

Learn the power of place and presence and discover research that proves legitimate reasons for the office—even in a hybrid reality.

Project Aristotle is a profound reminder that businesses are powered by people. Here's what research revealed about a human ...

Google has launched Gemini Live for Workspace accounts, introducing interactive voice conversations, screen sharing, and ...

Over the years, Google’s own Pixel line has been quietly shifting the landscape. Many software features rarely make their way ...

Gemini Live is finally coming to Google Workspace customers. New Gemini app features eventually make their way to ...

Technological opportunities typically come with a certain amount of risk – and generative AI adoption is no exception ...

But new research from the University of Chicago’s Becker Friedman Institute for Economics says AI tools from market leaders ...

Modernizing on the fly took hold during the pandemic, and now public sector technologists say AI is propelling that iterative approach faster and forward.

It’s the latest rollback of flashy benefits and perks, as well as remote work approval, at major Silicon Valley firms.

Dara Khosrowshahi told his employees “it is what it is” at an internal meeting after announcing Uber would increase in-office ...