Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement on the implementation of customer service changes announced by the Social Security ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...

$10.25 – $12.30 an hour. Day Shift. Rotating weekends. Evenings as needed. Job Description: Greet customers with exceptional ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

Dean took his childhood passion for hand-making cards for loved ones to create his own greeting cards business shortly ... These pilots already reduce the service for over a million households ...