In a groundbreaking research paper published in the International Journal of Scientific Research in Computer Science, ...

Octopus Energy, Utility Warehouse and 100Green have been crowned as Which? Recommended Providers in the consumer champion’s ...

Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just ...

The role of artificial intelligence in customer experience begins with the relevance of the words themselves. We want an ...

Artificial intelligence (AI) is redefining how machines process and deliver information. Two of the most exciting approaches in this domain—Retrieval-Augmented Generation (RAG) and ...

The survey also revealed the growing importance of AI to create more tailored and relevant shopping experiences to lure in ...

China's economy grew 5% in 2024, meeting its growth target of around 5%.

The Korean Business Research Institute has revealed this month’s brand reputation rankings for individual boy group members!

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest ...

In the new digital transformation era, software companies are shifting from rigid subscription models toward more nuanced, ...

The partnership aims to redefine cosmetic formulation, boosting sustainability and efficiency with AI-driven insights.

So Energy fared better than British Gas and Ovo Energy on customer satisfaction to achieve a score of 63% but rated poorly ...