Underpinning Agentforce, and in our view fundamental to Salesforce’s strategy, is the Salesforce Data Cloud. Simply put, Data Cloud is Salesforce’s unified real-time data platform. It aggregates and ...

Traditional IT service management is not enough: provider ServiceNow wants to reinvent itself and offer companies an entire ...

The powerful combination of JLL and ServiceNow bridges the gap between real estate, facilities management and IT services and empowers JLL to stay ahead of trends in the rapidly evolving real estate ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Modernizing on the fly took hold during the pandemic, and now public sector technologists say AI is propelling that iterative approach faster and forward.

ServiceNow and Amazon team up to introduce a new solution that helps businesses unify and act on enterprise data more ...

AI Control Tower ensures integration into customers' enterprise strategies from a single unified platform; AI Agent Fabric delivers agent-to-agent and multi-model communication and collaboration.

By combining industry-leading AI capabilities from both companies, NICE and ServiceNow are bringing together real-time customer service automation and enterprise workflow management to eliminate ...

"Our customers want faster ways to turn data into automated outcomes," said Chris Grusz, Managing Director, Technology Partnerships at AWS. "By joining forces with ServiceNow, we're giving them a ...

EBIT in three digits for the first time at 109.9 million euros (+35.9%) Close to a 50 percent increase in cloud subscriptions ...