Good morning, and welcome to the Matrix Service Company conference call ... the organizational improvements we are making to represent a shift in the company's operational structure that will ...

Golden Matrix Group Inc. reported a robust performance in its Q1 2025 earnings, with revenue reaching $42.7 million, marking a significant 72% year-over-year increase. Despite this growth ...

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

When I took over as CEO at Rayburn Electric Cooperative in 2017, the first step was to make sure the people getting work done ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

1. Get clear on what fuels you. Get back to what gets you excited—and how that can help to solve real problems in your ...

During Converge Africa 2025 Summit, Huawei showcased its comprehensive portfolio of Artificial Intelligence Contact Center (AICC) solution. Leveraging cutting-edge technologies, Huawei aims to ...

Knowledge management plays an indispensable role in enhancing the quality of customer service in contact centers. Ensuring ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide e ...

"When you put them on projects together, you're seeing both of them learn new things and collectively develop their skills," ...

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Matrix Service Co (MTRX) reported its third-quarter earnings for fiscal year 2025, showing a significant improvement in revenue and a reduced net loss compared to the previous year. The company posted ...