AI tools powered by high-quality data are transforming CRM into a revenue-driving engine ... and sentiment analysis to power chatbots, voice recordings in call centers, interactive voice response (IVR ...

In its first-quarter 2025 investor letter, Mar Vista U.S. Quality Select Strategy highlighted stocks such as Salesforce, Inc. (NYSE:CRM ... to traditional call center support solutions.

We recently published a list of 10 Stocks That Will Make You Rich In 3 Years. In this article, we are going to take a look at ...

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...

Customer data is your secret weapon. Your call center software should seamlessly integrate with your CRM system, allowing agents to view caller history, notes, preferences, and support tickets in real ...

We recently published a list of Jim Cramer Says AI Data Centers Have Potential ... Salesforce, Inc. (NYSE:CRM) is an enterprise software company that enables businesses to manage their customer ...

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential ...

From post-call surveys and agent evaluations to advanced analytics and contact center monitoring software, VoC systems translate raw feedback into actionable insights. These insights can be used ...

Tech-forward execs share how they tap agentic AI to automate tedious tasks and supercharge business-critical activities.

In this episode of CIO Leadership Live, Sanjeev Gupta, Chief Information and Transformation Officer at HBF Health, shares ...

In its first-quarter 2025 investor letter, Mar Vista U.S. Quality Select Strategy highlighted stocks such as Salesforce, Inc. (NYSE:CRM). Salesforce ... reduce costs compared to traditional call ...