ZDNET's reviewers spend weeks to months testing each product or service on this list ... of their various features. Customer relationship management software (CRM) provides tools for small ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

One of the most valuable commodities throughout the digital age has become how technological tools can retrain individualized ...

Introducing the Playbook for Modern Support Efficiency Explore the five proven strategies driving immense impact across global enterprises: Support Center Consolidation Self-Service Transformation ...

Zoho announced that its customer relationship manager, previously only for sales teams, has been modified and enhanced with ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

We recently published a list of Billionaire Mason Morfit’s 10 Stock Picks with Highest Upside Potential. In this article, we ...

We recently published a list of the 10 Most Popular AI Stocks to Avoid Now. In this article, we are going to take a look at ...

Today, at ServiceNow’s annual customer and partner event, Knowledge 2025, ServiceNow, the AI platform for business transformation, unveiled the next milestone in its groundbreaking CRM designed to ...

Salesforce (CRM) is joining its AI digital assistant platform, Agentforce, with Informatica’s intelligent data management cloud (IDMC). This will help businesses understand customers better, using ...