Andrew Kokes is global marketing leader at HGS, CX professional, product promoter, outsourcing innovation fan—with a focus on what’s next. In today’s marketing landscape, expectations ...

The Business Process Improvement Office develops and implements strategies for shifting resources to high-value activities. It develops and implements reforms to eliminate unnecessary or obsolete ...

Top-performing manufacturers understand that the process is not just a function of the factory floor, it’s the heartbeat of ...

From embracing AI to modernizing infrastructure, IT leaders are focusing more on key business differentiators, risk ...

To help protect your business, consider the following as an approach to planning, responding and recovering to an any-event ...

"Educate people, and then you can use AI, especially with generative AI ," he said. "Just be aware that AI can make mistakes ...

Lowe’s has taken the lead in customer satisfaction among home improvement retailers, with employees taking more initiative to ...

The audit was initiated by the Public Utility Commission of Texas (PUCT) after state leaders questioned why CenterPoint had ...