From front desk to housekeeping to maintenance, the Affinia staff has been trained ... not be uncommon for other hotel chains to enter the business of reading body language.

YES, hotel employees gossip about you behind your back. But they’ve devised a secret language so you’ll never ... Lobby lizard: When a staff member goes into the lobby during busy times ...

And when your staff wants to know if you really meant what you just said, they’ll check your “say-do” alignment. If your body language is congruent with your words, people will believe that ...

Many leaders are nonverbally illiterate -- completely out of touch with the effect their body language has on others and unaware of the clear nonverbal signals being sent by clients and colleagues ...