Venture capitalists plowed money into AI startups like OpenAI and Anthropic but the rise of the Chinese AI startup DeepSeek ...

This AI-driven approach goes beyond traditional voice analysis methods by detecting nuanced vocal characteristics ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct ...

In what it hoped would be perceived as a concession, it proposed that scribes’ compensation and rights wouldn’t be undercut if any part of a script is based on AI-generated material.

Retailers learn more about call center assistance, personalized messaging, fuel forecasting and demand at Conexxus conference ...

The Chinese start-up DeepSeek’s latest large language model has been described as a ‘Sputnik moment’ for the American tech ...