If you’re reading this article, we’re guessing that, for some reason or other, you’re checking out Skype alternatives for your business. There are plenty of reasons why Skype might not be for you, and ...

For small businesses, attracting new customers with a limited budget can be… tricky. Every penny spent on marketing must be worth it, and you need to know that you’ll get a return on your investment.

It’s easy for small businesses to lose track of all their customer support conversations—questions, complaints, follow-ups—across their various different channels, from chatbots to emails to social ...

Several studies have predicted that by this point in time, about 80% of customer service contact would be automated, 1 and it’s no wonder why. The ability to automate support, especially as a small ...

Also known as a webinar, a web conference is basically an online presentation or event. It can be a professor giving a lecture or a company providing a quarterly business-wide update. There’s audio ...

Way back at the end of the 20th century, ecommerce was an optional extra. These days, it’s an essential part of any business plan. If you want to grow your enterprise, you need a great online store ...

During times of economic uncertainty, businesses struggle to balance productivity with aggressive cost-cutting measures. In recent years, investments in advanced technology have been a common solution ...

If being more efficient is part of your sales strategy this year, automation could be the game-changer you’ve been looking for. Searching for prospects, tending your sales funnel, and following up on ...

If you attend or host a lot of meetings at work, you’ve probably come across a huge variety in terms of the quality of those meetings. Luckily, it’s pretty easy to improve your overall meeting culture ...

Getting paid for your hobbies or creative projects might seem like a pipe dream. However, that’s exactly what starting a photography business entails. Either full-time or as a side gig, professional ...

In April of last year, Chris Welch from The Verge went to Chicago to test one of Verizon’s first 5G sites in the country. While coverage was spotty and toggled unpredictably between 5G and 4G LTE, ...

Call recording solutions are a valuable tool for companies aiming to improve customer service, document interactions, and ensure legal and regulatory compliance. Call recording is especially critical ...