An Airbnb host bills her vacation rental guest for damage nearly three weeks after checkout. Is that allowed and c Rescue ...

A few days later, Brown was initially pleased to see an email from Walmart. He hoped it would be confirmation that his refund had been processed. It definitely wasn’t. Instead, Brown was flabbergasted ...

If you don’t smoke, I’m pretty sure you don’t pack cigarettes, marijuana, or a crack pipe when you go on vacation. Life-long nonsmoker Jason Gladden certainly didn’t bring any of that when he recently ...

Cruise Fiascos: Dramatic Tales and Essential Tips Dive into the dramatic world of cruise mishaps with our “Cruise Fiascos” category. These articles from the Consumer Rescue case files recount ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

You’ve likely seen the video of the Carnival passengers brawling in the Galveston, Texas, cruise port this week. Sadly, that footage, which shows a large group of cruisers assaulting each other as ...

Simon Khin is a victim of a scam aimed at international travelers. He’s sure of it. While touring a Balinese coffee plantation, he bought two small tins of fresh beans for $48. He didn’t think much ...

Stepping up to the Swiss Air check-in counter at Newark International, Zivia Berkowitz didn’t expect any problems. She was excitedly on her way to join an expedition team to hike to the top of Mt.

Vantage Deluxe World Travel finally pulled the plug on itself and filed for Chapter 11 bankruptcy on June 29. This move was no surprise to anyone following the troubling situation at the once ...

Over the years, I’ve mediated thousands of requests for help from distressed cruise line passengers. Many of these cruise fiascos were the result of passenger mistakes that could have been avoided by ...

Zelle users, beware: Scammers are aiming their sights right at your bank account. It’s true – the money transfer service has quickly become the preferred method of thieves everywhere looking for ...

Norwegian Cruise Line recently gave Evangelia Koumanidis some awful news about her family’s much-anticipated sailing aboard Prima, its brand-new ship. In a baffling email, NCL canceled their fully ...