If you can’t download the profile on Xbox ... first of all, check your account subscription. Also, check the status of Xbox Live. Use the following solutions to fix the problem.

Xbox Live experienced a major sign-in outage Tuesday afternoon that made it impossible to log into your Xbox profile to play ...

You will also need the login information for both your Xbox Live account and your game share partner's Xbox Live account. 2. Press the Xbox button and navigate to the far-left side of the menu.