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Starbucks is training its baristas to de-escalate conflict after taking away popular perk
In preparation for any anger or conflict that could arise from this, Starbucks is conducting three-hour training sessions for ...
Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
In a set of documents from the barista training, seen by BI and verified by Starbucks, employees are told to "leverage ...