The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

At its Knowledge 2025 conference in Las Vegas, the information technology service management (ITSM) company debuted the AI ...

AI Control Tower will enable enterprises to govern, manage, and secure AI agents, models, and workflows from one unified ...

ServiceNow is positioning itself as "the AI operating system for the enterprise" through its new ServiceNow AI Platform, ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service ...

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for its Now platform and targeted CRM as prime field for growth.

ServiceNow also announced a way for agents to communicate with others along with its new observability platform.

While ServiceNow positions itself as a workflow solution, it is more easily understood as a provider of software for Information Technology Service Management, or ITSM, and Information Technology ...

The powerful combination of JLL and ServiceNow bridges the gap between real estate, facilities management and IT services and ...

On Tuesday, ServiceNow and Nvidia launched Apriel Nemotron 15B, a new, open-source reasoning language model (LLM) built to ...

Embedded across all workflows in the ServiceNow AI Platform, and building on the recently announced AI Agent Orchestrator, ...

Investment advisory firm Ithaka Group released the “Ithaka US Growth Strategy” first-quarter 2025 investor letter. A copy of ...