CRM Playaz Paul Greenberg and Brent Leary are joined by industry leading analysts and influencers Rebecca Wettemann and Hyoun Park fo share our realtime, knee jerk reactions to the opening keynote of ...

With Zoom CX embedded inside the ServiceNow Agent Workspace, agents manage every interaction, whether voice, video, or chat, ...

Along with the new security-focused AI agents, ServiceNow revealed that it’s expanding its capabilities in risk-based ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

ServiceNow’s AI agents aim to streamline tasks such as ... This integration will provide a unified workspace for managing interactions and enable personalized, AI-driven experiences.

The integration will embed Zoom CX within the ServiceNow Agent Workspace, allowing agents to manage voice, video, and chat interactions without the need to switch between different systems. This ...

Integration with ServiceNow CRM and ITSM positions Zoom as a leader in AI-first customer service solutions, enhancing its market relevance. Unified workspace feature allows agents to manage all ...

With Zoom CX embedded inside the ServiceNow Agent Workspace, agents manage every interaction, whether voice, video, or chat, without leaving the platform. Instead of toggling between systems ...

ServiceNow’s AI agents aim to streamline tasks such as alert triage ... This integration will provide a unified workspace for managing interactions and enable personalized, AI-driven experiences.