As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Sportswear giant Adidas has been hit with a cyberattack. The breach occurred at a third-party customer service provider but ...

AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

Customer-support services provider TaskUs Inc. negligently failed to protect the personal information of nearly 100,000 people after a March data breach hit the Coinbase Inc. cryptocurrency exchange, ...

The company released a statement last week disclosing that an “unauthorized external party” managed to obtain “contact ...

After transforming its customer service team from inbound to outbound, designer apparel platform Rent the Runway is seeing ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...