Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Worker burnout, which has been on the rise since the start of the COVID-19 pandemic, is leading to customer service and retail employees quitting, resulting in fewer applicants per job opening.

Ventura-based Patagonia has told around 90 remote workers that if they want to keep their jobs, they’ll have to move to one of seven metropolitan areas, none of which are in California.

AI can also do the drudge work, freeing up people to do more creative tasks. The Swedish furniture retailer IKEA, for example, introduced a customer-service chatbot in 2021 to handle simple inquiries.

He explained how the right platform, enhanced with artificial intelligence, can give customer service workers control over different channels from one ecosystem, making it easier for companies to ...