Fast food chains were ranked from worst to best ... said customers often leave bad reviews if they received poor customer service, had low quality food or were forced to wait a long time.

There’s no doubt that artificial intelligence is the future of customer service. AI has shown up everywhere in recent months, even taking fast food orders in drive-thrus. And with it come many ...

Chick-fil-A is known for its top-notch service. But, it wasn't always that way. In the early 2000s, Chick-fil-A had recently hit the 1,000-store mark. As the chain expanded, executives began ...