Fast food chains were ranked from worst to best ... said customers often leave bad reviews if they received poor customer service, had low quality food or were forced to wait a long time.

As customers seek more personalized, convenient, and meaningful dining experiences, QSRs are reimagining their operations, menus, and engagement strategies to stay ...

Chick-fil-A is known for its top-notch service. But, it wasn't always that way. In the early 2000s, Chick-fil-A had recently hit the 1,000-store mark. As the chain expanded, executives began ...