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eGain Solve™ for Cisco allows voice and digital contact center agents on Cisco Finesse to confidently answer customer questions by clicking on a "Solve" button within the Finesse desktop.
Also unveiled Wednesday was Cisco Finesse, a collaboration interface for customer care workers to help them organize their call center priorities more efficiently. In addition, a rich media ...
2Ring Gadgets for Cisco Finesse, on the other hand, is a solution that focuses on enhancing the user experience of agents and supervisors within Cisco Finesse. Among many other improvements ...
Teleopti announced the release of an integrated schedule gadget for the Cisco Finesse Unified Desktop solution, used by agents and managers across the world. Cisco Finesse allows contact center ...