ZDNET's reviewers spend weeks to months testing each product or service on this list ... of their various features. Customer relationship management software (CRM) provides tools for small ...

Cheap or free CRM solutions help SMBs build relationships and boost sales. Discover affordable CRM software to improve marketing and sales processes.

One of the most valuable commodities throughout the digital age has become how technological tools can retrain individualized ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Zoho announced that its customer relationship manager, previously only for sales teams, has been modified and enhanced with ...

Customer relationship management (CRM) software helps businesses increase ... It also provides a unified dashboard for marketing, sales and customer service functionalities, which avoids the ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Delivering high-quality customer relationship management (CRM) campaigns that meet those expectations is ... are communicated and understood across marketing, sales, and customer service teams and ...

ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle.

Salesforce (CRM) is joining its AI digital assistant platform, Agentforce, with Informatica’s intelligent data management cloud (IDMC). This will help businesses understand customers better, using ...