From front desk to housekeeping to maintenance, the Affinia staff has been trained ... not be uncommon for other hotel chains to enter the business of reading body language.

YES, hotel employees gossip about you behind your back. But they’ve devised a secret language so you’ll never ... Lobby lizard: When a staff member goes into the lobby during busy times ...

The staff member read from a list of questions, and the executive responded. From a body language perspective it was fascinating. The executive's facial expressions and hand gestures signaled ...

And when your staff wants to know if you really meant what you just said, they’ll check your “say-do” alignment. If your body language is congruent with your words, people will believe that ...