From front desk to housekeeping to maintenance, the Affinia staff has been trained ... not be uncommon for other hotel chains to enter the business of reading body language.

YES, hotel employees gossip about you behind your back. But they’ve devised a secret language so you’ll never ... Lobby lizard: When a staff member goes into the lobby during busy times ...

The staff member read from a list of questions, and the executive responded. From a body language perspective it was fascinating. The executive's facial expressions and hand gestures signaled ...

Many leaders are nonverbally illiterate -- completely out of touch with the effect their body language has on others and unaware of the clear nonverbal signals being sent by clients and colleagues ...

Eric Goldfarb knows that tuning into body language and facial expressions can ... and raised upper eyelids) when telling a staff member that she did not get a promotion, and if you care about ...