Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

The business process outsourcing (BPO) industry is at a pivotal juncture, poised to redefine its role in a rapidly evolving landscape. By Peter Andrew, CEO of CCI South Africa As we step into 2025, ...

The business process outsourcing (BPO) industry is at a pivotal juncture, poised to redefine its role in a rapidly evolving landscape. As we step into 2025, several key trends are driving innovation, ...

As BPO companies take over tasks like customer ... on the hunt for a professional concierge to support them in everyday operations. Its services include event & party planning, doctor appointment ...

H2A will continue to operate under its current leadership team, with General Manager Marilynn Genieyz and Operations Director Anne-Sophie ... Their expertise in the contact center and BPO space aligns ...